Política de reembolso
We want you to love TB Cosmetics as much as we do. If, for any reason, you are unsatisfied with a purchase made from our website, we have return options available.
To be eligible for refunds:
- Products must have been purchased through our website or the website of an Affiliate.
- If you purchased directly from an Affiliate, please contact that Affiliate for returns.
- Item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@tbcosmeticsofficial.com. Please note that returns must be sent to the following address: TB Cosmetics, 14030 Main Street Northeast, Suite E-1212, Duvall WA 98019, United States.
Please read the refund/return policy carefully. To be fair to all our customers, we cannot make exceptions to this policy.
Refund Period: All products are refundable for up to fourteen (14) days, no questions asked, from the date listed on the delivery confirmation. We do not provide return shipping labels or cover costs to return orders. Returns must be postmarked back to TB Cosmetics within 3 business days after confirmation of the eligible return from customer support.
Unfortunately, we cannot accept returns on seasonal items, sale items, perishable items (such as food), personalized items or gift cards.
To avoid fraud, we cannot provide refunds without prior authorization and a completed return authorization form.
Third Party Vendors: Items purchased from auction sites such as eBay, other third-party retail sites or in-person transactions are not eligible for return or refund. All refunds must be initiated by the original purchaser.
Damaged or Defective Merchandise: If your item(s) arrive damaged, please include a photo of the damaged item and your order number within five (5) business days of the delivery confirmation date. Once we receive the returned product, we will replace the item(s). Replacements must be of the same product and style.
Exchanges: We do not offer exchanges.
Missing Parcels: It is the customer’s responsibility to make sure their order is sent to a secure location such as a locked mailbox. We offer Shipping Protection on all orders via Navidium. We cannot provide a refund or replacement on merchandise stolen, lost, or missing after delivery is confirmed.
Return to Sender: Items returned to us by the USPS marked as undelivered or marked as return to sender will not be refunded.
Wholesale: All wholesale orders are non-refundable after a three-day period to check for any damaged or defective merchandise.
Misuse: TB Cosmetics reserves the right to limit returns if we have reason to suspect misuse of our returns policy (such as excessive returns, unauthorized re-seller activity or fraud).
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tbcosmeticsofficial.com.
